As these devices are not owned by the school, the school technicians can only provide general advice. It is the responsibility of the student (and their parent/carer) to ensure repairs are carried out correctly.
Most problems are caused by software or incorrect configuration. These can usually be resolved by using Windows 8’s ‘Refresh’ function. Please note that this will delete any software which you have installed.
If problems persist, you will need to lodge a warranty repair claim.
If you need to lodge a warranty claim during school holidays, follow step 1 and request a repair at your home.
If running Windows 8/8.1, you may find that the ‘Refresh’ process (see above) resolves the problem. You will need to contact the manufacturer or retailer to seek further support or warranty repairs.
To ensure the student still has a device in every class, a Daily Loan device can be borrowed from the Library. To borrow a Daily Loan device:
If a loan device is faulty, the student should bring it to the IT Office. The IT technicians may be able to resolve the problem immediately. If not, they will provide a replacement loan device.
If the device has been damaged (either accidentally or deliberately), the repairs must be paid for according to the table below. The student will only be able to borrow a Daily Loan until the repairs are paid for.
|Lost power adapter||$30|
|Individual broken key (where keyboard replacement is not required)||Gold coin donation to State Schools Relief charity.|
|Multiple broken keys, or where whole keyboard replacement is required||$30|
|Screen damage (cracking, etc)||$50|
|Case damage (cracking, bending, etc)||$50|
|Complete loss/theft||$100, and must complete statutory declaration|
|Failure to return device||Full replacement cost ($500)|
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